Frequently Asked Questions

Frequently Asked Questions Frequently Asked Questions

Q. How long does delivery take?

A. This depends on where you live. Auckland is usually 1-2 working days. Other metropolitan areas will usually be between 2 and 3 working days, rural areas might take a couple of days longer, very rural areas might be a couple more days.  We dispatch only after cleared funds are received (before midday) so please allow time for this, depending on how you pay.

Q. How can I get my GST invoice?

A. Log into your account and click the invoice button. You can then print it out.

Q. How do I make a warranty claim?

A. Click on the Customer Service link on the bottom of the page and you'll find a link to the request form.