Terms & Conditions
Goods are supplied on condition that the customer accepts without reservation our terms and conditions for payment and delivery.
Consumer Goods Act
All the appliances we offer for sale are CONSUMER GOODS for DOMESTIC USE ONLY. Warranties expressly exclude use for commercial or semi-commercial purposes. Where consumer goods are used for commercial or business purposes the Consumer Goods Act will not apply.
Glass Splashbacks
Where glass splashbacks are used near gas hobs the hob should be installed at least 50mm from the splashback.
Delivery and Acceptance
Goods are sent by road freight or courier depending on size.
Delivery is normally effected two to five working days after funds have cleared though this cannot be guaranteed. Whilst we will try to arrange for delivery within specific time slots, we cannot guarantee it. We cannot accept responsibility for delays that are beyond our control.
The customer is responsible for supplying the correct delivery address. Any costs resulting from erroneous delivery information supplied to us will be borne by the customer.
The goods must be checked immediately on delivery for damage before accepting them. Damaged packaging should be checked and noted onhe delivery docket. Damaged goods should be rejected. If you sign for the goods as being in good order and condition then no claim for freight damage can be accepted. If for any reason it is not possible to check the goods at the time of delivery, they should be signed for as “not checked, S.T.I. (subject to inspection)”. If goods are accepted and signed for without qualification, no subsequent claim for damage can be accepted.
Damage in Transit
Goods not examined at time of delivery must be signed for as 'not checked' or subject to inspection'. Otherwise they will have been accepted as in good order and no claim for damage in transit may be made.
Any damage or defects discovered in ‘unchecked’ goods subsequent to acceptance on delivery must be notified to us without delay and within 72 hours. To make a damage claim, simply email us with an explanation of how the damage was discovered and photo's of the damaged appliance and the packaging it came in. Photo's of the packaging must clearly show all sides of the packaging even where there is no damage. UNDER NO CIRCUMSTANCES SHOULD A DAMAGED APPLIANCE BE INSTALLED OR USED. Installing an appliance will be taken as confirmation that you have accepted the goods and that the damage occurred whilst the appliance was in your care.
Goods reported as damaged after the 72-hour period will be deemed to have been damaged whilst in your care and replaced only at the sole discretion of ApplianceSmart. Appliances that have been installed and/or used cannot be returned for replacement and will be deemed to have been accepted.
Faults reported after the 72-hour period following delivery will come under the manufacturer/importer’s warranty. The customer will report the fault to the appropriate help desk or complete the online Warranty Service Request Form.
Warranties
All new appliances carry a manufacturer’s/importer’s guarantee for the period stated in the documentation. Customers are required to keep their invoice as proof of purchase. This will ensure speedy resolution of warranty issues. Warranties only apply to the original purchaser and are not transferable.
Warranty call-outs that entail a journey in excess of 35km to site will attract a traveling charge at the prevailing rate of the service engineer. Alternatively, the client will be required to take the appliance to a service engineer.
Note that warranties cover appliances for DOMESTIC USE ONLY. WARRANTIES DO NOT COVER USE IN COMMERCIAL OR SEMI-COMMERCIAL PREMISES OR APPLICATIONS.
Where a warranty call-out is made and the problem is found to be one of user error, user misuse or an issue not covered by warranty the customer will be charged for the call-out at the prevailing rate.
Gas Appliances
Gas appliances can be configured for Natural Gas or LPG by your installer with parts supplied. Please ensure that you inform us which you need at time of purchase or soon after.
Installation
We do not carry out installations. Gas and electrical appliances should be installed by suitably qualified and registered personnel.
Refund Policy
If you have a problem with the goods or our service, contact us without delay. Refunds will be given at the sole discretion of Great Deals Direct Ltd.
Returns
In the case that you change your mind and wish to return an item, a re-stocking fee of $20 or 15% (whichever is the greater) will be charged. Goods must be returned at your expense and responsibility, and arrive in new condition. Please inform us of your intention to return a product beforehand and as soon as possible.
Exchanges
In the case that you wish to exchange a product Great Deals Direct Ltd at its sole discretion might agree to waive or modify the above re-stocking fee. In any case, a product to be exchanged must be returned at your expense and responsibility, and arrive in new condition. Contact us to arrange an exchange.
Cancelling your order
Please note that cancelling an order (before it is dispatched) for no other reason than you have changed your mind, could result in charges being made to recover our costs. For example, Credit card fees and freight charges are non-refundable so we will have to recover our costs from your payment.
Specials Offers
We always try to maintain a selection of products at specially reduced prices. These offers are limited by the by stock and time. We reserve the right to withdraw and or replace offers at any time.
Acceptance of Terms
By placing your order you will be deemed as accepting without reservation our terms and conditions. In particular you accept your responsibility to check the condition of the goods on delivery and within the time frame given above and to report any problems without delay.
Our terms and conditions may be updated from time to time.
ApplianceSmart
PO Box 359
Katikati 3166
New Zealand